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Emerging Technology in Advertising, Mobile Optimisation, Product Management
It seems that ad blockers are getting more and more air time these days, with many in the digital media industry confused about just what they mean for your business. We’ve taken a look and have given the basic facts on what you need to know if your online business is ad-funded.

What are ad blockers?
Ad Blockers are a software tool that users can download and install to run on their browser (on any device) which will prevent your ads from showing. They can be downloaded for free, or users can opt to pay for a more premium version. Some run on an open-source honour system, requesting that users pay what they think is fair. Typically, they block any ads from being shown on a page, for example on smh.com.au:

With ads:

Screen Shot 2015-08-18 at 7.53.25 am


Without ads:

Screen Shot 2015-08-18 at 7.53.53 am
For the end user, they get a much clearer reading experience and, one would argue, a slightly faster load time.  

What is the usage of ad blocking software?
As with any product, there are always early adopters and usually they fall into the categories of adult entertainment, gaming and tech. So if your business falls into one of those categories, it’s time to start coming up with a backup plan. There are 144 million ad blocker users worldwide, which is growing at a rate of 70% year on year. As it grows, your potential revenue pool shrinks – so it’s time to act now. Usage is highest amongst those between 18-29 and skews towards the male demographic.  

Who are the companies who are building ad blockers?
There are a good few options out there for users: Ad Blocker Plus, uBlock, AdGuard, Fair Blocker but contrary to popular belief this isn’t something being done only by the little guys. Apple’s next iOS release (iOS9) will make ad blocking a reality for web developers, allowing them to create extensions to prevent ads from loading and block cookies amongst other things. All of which goes hand in hand with some improvements they’re making to their News app (a similar idea to Flipboard), where they are encouraging digital publishers to provide their content and opt-in to iAd (Apple’s ad serving software). So when ad blocking goes mainstream on iOS, the only way to monetize digital content through ads will be through Apple’s own ecosystem.  

Where does all this sit legally?
Coming after the business model of a company is nothing new and the internet has transformed the business model of many a company – you only have to look at the music industry to see that.  Some ad blocking companies maintain a whitelist which insists that:
  1. Ads are easily identifiable
  2. Ads are non-intrusive to the user experience
  3. Ads must be appropriate for the site that they are being served on
All of which seems to be reasonable. But one company, AdBlock Plus, when reviewing those sites that have requested white-listing, makes a determination of the size of the company, and if they are big enough, then has their parent company request a fee before going through the white-listing process.  

What are your options to defend your business revenue?
It’s clear customers have had enough of intrusive pop-ups, overlays and interstitials. At a time when the other buzzword in the industry is viewability, how do you make sure your advertiser clients get their ad seen by your users without hampering the site experience? Native content is one way to go. Rather than having advertising that doesn’t relate to your users, have the kind that is meaningful and useful for them. Just make sure not to ad serve it – otherwise, it’ll get blocked in the process!
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Emerging Technology in Advertising, Mobile Apps, Mobile Optimisation, Product Management
A study from eMarketer notes that adverts on mobile web gets considerably more click throughs than adverts displayed via mobile apps. It’s a fairly significant difference, with 35% on mobile web, and 26% on mobile apps. So what does that mean for publishers who run an advertising model? Likely that it’s time to pursue a two pronged strategy similar to the one that the New York Times has been attempting.

Give those customers who are new and find you via search, Facebook and other social channels access on the mobile web with ads and native sponsored content and focus the effort on developing apps which are single purpose and not free to download – similar to the New York Times Now app which is $6 per month and gives users a summarized version of the top stories from NYT.

These apps should be directed towards your loyal customers, who are coming to you because of the types of content you provide and the brand recognition you have built up. Key to this strategy is remembering the different use cases that your customers have on mobile, and then the difference use case between mobile web (often a push scenario which is more transient) and apps (a pull scenario which is more consistent). Monitor your results, and in true agile style – inspect and adapt.
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Emerging Technology in Advertising, Mobile Apps, Mobile Optimisation, Product Management
The buzzword of the past few months has been iBeacon. Everyone is talking about it and how to use it to increase user engagement and revenue, but just what is it? First of all, iBeacon is merely the Apple version (denoted by the ‘i’) of a particular type of technology that runs on Bluetooth Smart.

Beacon technology is not exclusive to Apple, they just brought it further mainstream when they launched it across their US retail stores in December 2013. It’s designed to provide interaction with your customers according to their specific location.

Back to basics, it works like this:
– Purchase, at least 3, beacons from a vendor and set them up with their own unique identifier
– Create a mobile app for iOS 7+ or Android 4.3+ and triggers certain actions when it is in range of your Beacons (using their unique identifiers)
– Setup your Geo-Fence. Beacons have a 70m range, meaning they can detect your customers up to 70m away.

What is most magic about Beacon technology is that your customer doesn’t need to have the app running on their device when they are in range of the Beacon. Think of a Beacon like a light-house which is constantly pinging out a signal in a 70m radius.

So how does all of this help your business? A practical implementation of this might work as follows: You are walking around Woolworths and have the Woolworths application downloaded on your phone. The 3 beacons setup around the store pickup your device when they are pinging for connections.

By co-ordinating the feedback and relative distance you are from each beacon the application on your phone can determine which aisle you are shopping in (fresh food for instance). Using this information, they can then present you with an offer for a product in that aisle which is cross-referenced against your previous purchase history. Giving you, the customer, an appropriate, time-sensitive, location based offer that you are more likely to interact with than a generic offer sent to your email account.  

Beacon Image - New Page (1)



That’s just one example of how you can use Beacons to further your business, but don’t limit your thinking to just in-store retail – there are lots of scenarios where you can use Bluetooth Smart, Beacons and mobile technology to increase your business. If you’re curious about how it could be applied to your business, get in touch and we can help you out.

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Emerging Technology in Advertising, Mobile Optimisation, Product Management
It’s no secret that traditional publishing (think print newspaper and magazines) have struggled with the dawn of digital and content being freely available online 24/7. In the same way as the music industry have raced to stop piracy instead of embracing the new revenue models that digital can bring, the publishing industry has been trying to lock consumers into subscription models for news content that they can get online for free elsewhere.

It’s worth noting that our founder’s background (way back in the days of very old Panasonic phones), was journalism. She started off wanting to break into the publishing industry, and learned all she could about their main revenue model: paid for by user, supplemented by advertising.

Back then, news wasn’t freely – in all senses of the word – available online, which meant that consumers were happy to pay the price for the magazine or newspaper and be sold to by advertisers inside. Now that consumers have access to publishers all around the globe, you can be sure that whatever news you are reporting is available elsewhere. So it begs the question: what can you offer your customers that they can’t get elsewhere? Editorial Selection

Now there is so much proliferation of content, it makes the relevant and useful information much harder to find. Enter mobile apps like NYT Now. This was an app launched by the New York Times designed to present you with the most important information, summarized by their editors for only $2 per week. Exclusive Content

Again pioneered by the NYT – New York Times Opinion. They took what was exclusive to them (the opinion pieces written by their editorial staff) and packaged it up in an easy to access format for just $1.50 per week. Integrated Content Content that has a presence in your print edition, on your website and in your app. Not just the same content repackaged for the different device or medium, but actually optimised for the device or medium. For instance, using mobile to its full potential. If you own Vogue, and know that your magazine is most frequently read in a hairdressing salon, then why not put an ad in the print version of the magazine to encourage your user to get their phone out and interact with the advert in order to get free hair product? Or use the app and augmented reality to see what they would look like with a particular model’s hairstyle?   After you have sorted out your content and established what you have that no one else has, how can you keep the advertising dollars rolling in? Pay per Download – just a few cents
Rather than paying on a subscription basis for access to every piece of content on a particular publication, instead pay on a per article basis. There’s a crowd-funding project on Kickstarter just now called Nanotransactions, the idea behind which is to let users pay just a few cents to access the articles they really want to read. Again, this requires good quality journalism and content that the user isn’t going to find elsewhere. Full disclosure: the man behind Nanotransactions, Nick Ross, is a friend of mine. Enhance your Print Edition
As an addition to your print edition, offer your advertisers the opportunity to insert their TVC into the magazine or newspaper. They get to use content they have already created and use it to further improve their brand presence. Increase your Advertising Footprint
Use mobile or tablet to have customers interact with the adverts inside your magazine, and use this to take their details and pass the leads back onto the advertiser, giving them what you’ve never been able to give them before: qualified leads from print advertising.   There is lots of potential out there, but let’s hope that the publishing industry doesn’t go the same way as the music industry.
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Mobile Optimisation
Etihad recently announced that you will now be able to use your mobile for internet access and voice calls when flying on its 24 777 aeroplanes. Customers will be able to use Wi-Fi, mobile services and live TV and packages will start at $5.

Most interestingly however, the ability to use your mobile phone to make voice calls and send and receive text messages at 35,000 feet will be charged at international roaming rates by the customer’s mobile phone provider. So even if you’re technically still in Australian airspace, you’ll be charged at international rates.
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Mobile Optimisation, Product Management
“How many of you have read an email on your phone and marked it unread so you could read it on your PC later?” That’s the question Marissa Mayer, Yahoo CEO, posed at the Goldman Sachs Technology and Internet Conference. We bet a few of you just nodded your heads in agreement… 37% of emails are now opened on a mobile device, and if you are sending out marketing emails with fixed borders and widths you are in danger of losing customers as they delete or close emails that they can’t read. Open rates on mobile devices have increased 300% since 2010 and given smartphone sales continue to rise this figure will only rise with it. Here are our top tips to make sure your brand never loses out on a mobile device:

1. Test, Test and Test Again
If you do nothing else, test your email in a variety of devices – desktop browsers, tablets and a range of mobile devices. Don’t assume that because your email looks good on an iPhone that it will look good through the Yahoo Mail app on an Android.

2. Keep your subject lines short
Smartphones have smaller screens than desktops – so it pays to make sure that users can see the entire subject line no matter what device they access on.

3. Use a Responsive Template A Responsive Template essentially does “what it says on the tin” – it modifies the email view depending on the device viewing it so that the entire email can be read with minimal left to right scrolling.

4. Make your call to action clear and concise
When you are reading emails on a smaller device the last thing you want is to have to trawl through a number of paragraphs to find out what the message is really trying to tell you. Keep it short, punchy and at the top of the email body.

5. Make your links large enough for touch-screen
There’s nothing worse than trying to share content and finding that the Facebook or Twitter logo in the email you are reading is too small to touch, so make them a good size and then test again. Finally, make sure that the analytics tool you are using is capable of reporting back results that break down information about the mobile devices being used to read your email marketing – this will give you insight to further optimise your future campaigns.

This article first appeared on Digital Ministry in February 2013.
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