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Emerging Technology in Advertising, Product Management
There were whispers this week that Netflix are in Australia and are in the early stages of planning their launch. We’re keeping our fingers crossed because the more competition there is in this market the higher the chance of actually getting content when it comes available.  

You see, Australians are frustrated – much of the content that is shown on Australian TV comes from America and many of these shows air in the USA first, sometimes months before the Australian air date. 30 years ago, that was never an issue because there was absolutely no chance you’d be able to see the latest episode of Cheers before it actually arrived on your shores. With the advent of the internet, everything changed and now it’s possible to get access to the latest episode of Grey’s Anatomy, or Homeland, straight through your pipe and to your laptop mere hours after it airs in the USA.  

What this leads to, especially because of the plethora of spoilers coming from Twitter as shows air every evening, is thousands of people trying to get access to this content illegally. Let’s be clear – illegal downloading is not a laughing matter, it leaves content creators not being paid for work that they have undertaken and that’s not cool. However, rather than simply throwing more legal restrictions around to solve the problem it would make much more sense to strike deals that make the content available to anyone who wants to pay for it – without geographic restrictions.  

Torchwood did this exceptionally well with Torchwood: Miracle Day – airing episodes across the world on a similar schedule to prevent viewers from missing out. We no longer live in a world where country borders prevent digital content from being shared, so don’t fight it like the music industry did, embrace it. I say welcome to Netflix and any others who want to enter the market.   We’d just like a time where we can watch Grey’s Anatomy or The Blacklist in-line with the air dates from the USA so that we don’t find out the spoilers before we see it.
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Emerging Technology in Advertising, Mobile Apps, Mobile Optimisation, Product Management
The buzzword of the past few months has been iBeacon. Everyone is talking about it and how to use it to increase user engagement and revenue, but just what is it? First of all, iBeacon is merely the Apple version (denoted by the ‘i’) of a particular type of technology that runs on Bluetooth Smart.

Beacon technology is not exclusive to Apple, they just brought it further mainstream when they launched it across their US retail stores in December 2013. It’s designed to provide interaction with your customers according to their specific location.

Back to basics, it works like this:
– Purchase, at least 3, beacons from a vendor and set them up with their own unique identifier
– Create a mobile app for iOS 7+ or Android 4.3+ and triggers certain actions when it is in range of your Beacons (using their unique identifiers)
– Setup your Geo-Fence. Beacons have a 70m range, meaning they can detect your customers up to 70m away.

What is most magic about Beacon technology is that your customer doesn’t need to have the app running on their device when they are in range of the Beacon. Think of a Beacon like a light-house which is constantly pinging out a signal in a 70m radius.

So how does all of this help your business? A practical implementation of this might work as follows: You are walking around Woolworths and have the Woolworths application downloaded on your phone. The 3 beacons setup around the store pickup your device when they are pinging for connections.

By co-ordinating the feedback and relative distance you are from each beacon the application on your phone can determine which aisle you are shopping in (fresh food for instance). Using this information, they can then present you with an offer for a product in that aisle which is cross-referenced against your previous purchase history. Giving you, the customer, an appropriate, time-sensitive, location based offer that you are more likely to interact with than a generic offer sent to your email account.  

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That’s just one example of how you can use Beacons to further your business, but don’t limit your thinking to just in-store retail – there are lots of scenarios where you can use Bluetooth Smart, Beacons and mobile technology to increase your business. If you’re curious about how it could be applied to your business, get in touch and we can help you out.

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Mobile Apps, Product Management
Today an update to our #Brittana Challenge game went into the Apple App store. The #Brittana Challenge was an app developed on G67’s Social and Trivia platform which is targeted towards a specific subset of Glee fans. It allows them to compete in a trivia game, sources updates from Twitter, Tumblr, Google and FanFiction.net within the app.

Version 1 of the app achieved significant success despite limited marketing spend and we’re hoping for more of the same with Version 2 – especially with the 6th and final season of Glee due to be released next year.

The new version of the app’s key objectives are to increase user stickiness within the app, and provide an additional revenue source and it achieves it through an update to the question database and the ability to now download relevant tracks from Glee direct from iTunes.

This app has been discontinued.
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Emerging Technology in Advertising, Mobile Optimisation, Product Management
It’s no secret that traditional publishing (think print newspaper and magazines) have struggled with the dawn of digital and content being freely available online 24/7. In the same way as the music industry have raced to stop piracy instead of embracing the new revenue models that digital can bring, the publishing industry has been trying to lock consumers into subscription models for news content that they can get online for free elsewhere.

It’s worth noting that our founder’s background (way back in the days of very old Panasonic phones), was journalism. She started off wanting to break into the publishing industry, and learned all she could about their main revenue model: paid for by user, supplemented by advertising.

Back then, news wasn’t freely – in all senses of the word – available online, which meant that consumers were happy to pay the price for the magazine or newspaper and be sold to by advertisers inside. Now that consumers have access to publishers all around the globe, you can be sure that whatever news you are reporting is available elsewhere. So it begs the question: what can you offer your customers that they can’t get elsewhere? Editorial Selection

Now there is so much proliferation of content, it makes the relevant and useful information much harder to find. Enter mobile apps like NYT Now. This was an app launched by the New York Times designed to present you with the most important information, summarized by their editors for only $2 per week. Exclusive Content

Again pioneered by the NYT – New York Times Opinion. They took what was exclusive to them (the opinion pieces written by their editorial staff) and packaged it up in an easy to access format for just $1.50 per week. Integrated Content Content that has a presence in your print edition, on your website and in your app. Not just the same content repackaged for the different device or medium, but actually optimised for the device or medium. For instance, using mobile to its full potential. If you own Vogue, and know that your magazine is most frequently read in a hairdressing salon, then why not put an ad in the print version of the magazine to encourage your user to get their phone out and interact with the advert in order to get free hair product? Or use the app and augmented reality to see what they would look like with a particular model’s hairstyle?   After you have sorted out your content and established what you have that no one else has, how can you keep the advertising dollars rolling in? Pay per Download – just a few cents
Rather than paying on a subscription basis for access to every piece of content on a particular publication, instead pay on a per article basis. There’s a crowd-funding project on Kickstarter just now called Nanotransactions, the idea behind which is to let users pay just a few cents to access the articles they really want to read. Again, this requires good quality journalism and content that the user isn’t going to find elsewhere. Full disclosure: the man behind Nanotransactions, Nick Ross, is a friend of mine. Enhance your Print Edition
As an addition to your print edition, offer your advertisers the opportunity to insert their TVC into the magazine or newspaper. They get to use content they have already created and use it to further improve their brand presence. Increase your Advertising Footprint
Use mobile or tablet to have customers interact with the adverts inside your magazine, and use this to take their details and pass the leads back onto the advertiser, giving them what you’ve never been able to give them before: qualified leads from print advertising.   There is lots of potential out there, but let’s hope that the publishing industry doesn’t go the same way as the music industry.
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Emerging Technology in Advertising, Product Management
This was sent to us a couple of weeks ago. It was a campaign for British Airways that was put together by Ogilvy in the UK. Though it was actually done nearly a year ago now, it’s an excellent example of creative and tech knowledge combining. T

he premise of the campaign was a billboard in London’s Piccadilly Circus which uses surveillance technology to detect when there is a BA aeroplane in the air and close by the billboard. It then interrupts whatever advert is currently playing and is taken over by a child pointing up towards the plane, before overlaying the flight information: – Flight Number – Flight Destination – Destination weather

Take a look on YouTube to see more
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Product Management
We were having a conversation this morning about how how quickly technology, and development practises change and the things you can do in order to keep up to date. Following on from that, we’ve been having a think about the top ways to stay on top of those changes (listed below) and why continued learning is so important.

You see, it’s not just about ‘what you know for that next meeting or pitch’, it’s also a way to expand your brain and keep that grey matter from dying off as you get older. A recent study from the Wisconsin Alzheimer’s Institute and the Wisconsin Alzheimer’s Disease Research Center in the US, found that of the participants in their study, those who regularly played puzzle games (i.e. tested their brain on a consistent basis), were more likely to have a greater brain volume and scored higher on given tests. So don’t just keep learning for work, keep learning for your health. 1. Read, read, read

My top resources for digital developments are the following:
GigaOm
GizModo
Business Insider Tech 2. Online webinars

One of the best ways to keep up to date, is via webinars – many are absolutely free in exchange for you providing your details for marketing purposes. If you’re after an online library, we’d recommend General Assembly. They’ve got hundreds available across different topics such as Data, Digital Marketing, Mobile and Web Development, and User Experience Design to name but a few. They’re available On Demand as well, meaning you can access the courses at a time that suits you. 3. Talk Talk Talk – especially to your tech team

You see those guys sitting quietly bashing out line after line of quality code? They’re your best resource for new technology. Nine times out of ten they’ll know about it as it happens, if not before. They’re a silent, secret weapon. One of our favourite things to do used to be to get a couple of our developers together (they usually work better in small groups) over a few drinks and start them waxing lyrical about where they see the future of tech going. Sometimes it went down the rabbit hole but sometimes they’d come up with something brilliant that was then incorporated into our next product.
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Product Management
We recently launched a new product into the Apple App Store and it reiterated to us 5 key things to remember when embarking upon a product launch.

1. Test, Test, and Test Again
There is no substitution for thorough testing, and the more devices and operating systems you do it across the better. What appears to work and look good on one device will not necessarily work on another, and vice versa. Get yourself a proper test plan, and detail out all your test cases to make sure you’ve got a record of the testing you’ve done, and can provide your developers with as much information as possible to help reproduce any issues that you find.

2. Immerse yourself in your audience
Find out as much as you can about your target audience, their practises and how they use technology in order to mould your product launch into a language they understand, at a time and place which is convenient to them.

3. Stay on Top of your Statistics
If you already have a version of the product in market, keep an eye on your statistics to see when the product has the least usage so that you can launch your new version in the time with the least traffic. This decreases the impact you’ll have on your users if anything goes wrong, and you have to rollback.

4. Always have a rollback plan
No matter how perfect your new product seems in testing, there is no telling the variables that can change and what will happen when you go live. This means you need a rollback plan. What you will do in the event of having to remove the latest update to your product and how you plan to migrate users back to the old version.

5. DVT 
Not Deep Vein Thrombosis, but your Deployment Verification Testing. When all your scripts have been run, and your production release checklist is complete, it’s time to check what your release looks like in production. Don’t ever forget this one, as things have a habit of changing in live environments.
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Mobile Optimisation, Product Management
“How many of you have read an email on your phone and marked it unread so you could read it on your PC later?” That’s the question Marissa Mayer, Yahoo CEO, posed at the Goldman Sachs Technology and Internet Conference. We bet a few of you just nodded your heads in agreement… 37% of emails are now opened on a mobile device, and if you are sending out marketing emails with fixed borders and widths you are in danger of losing customers as they delete or close emails that they can’t read. Open rates on mobile devices have increased 300% since 2010 and given smartphone sales continue to rise this figure will only rise with it. Here are our top tips to make sure your brand never loses out on a mobile device:

1. Test, Test and Test Again
If you do nothing else, test your email in a variety of devices – desktop browsers, tablets and a range of mobile devices. Don’t assume that because your email looks good on an iPhone that it will look good through the Yahoo Mail app on an Android.

2. Keep your subject lines short
Smartphones have smaller screens than desktops – so it pays to make sure that users can see the entire subject line no matter what device they access on.

3. Use a Responsive Template A Responsive Template essentially does “what it says on the tin” – it modifies the email view depending on the device viewing it so that the entire email can be read with minimal left to right scrolling.

4. Make your call to action clear and concise
When you are reading emails on a smaller device the last thing you want is to have to trawl through a number of paragraphs to find out what the message is really trying to tell you. Keep it short, punchy and at the top of the email body.

5. Make your links large enough for touch-screen
There’s nothing worse than trying to share content and finding that the Facebook or Twitter logo in the email you are reading is too small to touch, so make them a good size and then test again. Finally, make sure that the analytics tool you are using is capable of reporting back results that break down information about the mobile devices being used to read your email marketing – this will give you insight to further optimise your future campaigns.

This article first appeared on Digital Ministry in February 2013.
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Product Management
We came across this post a week or so ago and decided we’d re-post it since we think it gives a pretty good description of what product management is, why you need product management in your business and what a product manager does on a day to day basis.

We’re always being asked by friends and family alike just what being a “product manager” really means and it’s confusing for them because we don’t work with physical product but we manage digital products. As this article points out, some organisations have many people doing different facets of the role, but that’s a mistake.

You need one individual who owns the entire product vision and is therefore able to see the macro, whilst being deep down in the micro detail. An individual who is market facing, whilst customer centric. An individual who is as involved with sales as they are with tech. Basically an oxymoron.

It’s a long article, but a great read and you should definitely persevere until the end.
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