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Digital Strategy, Music, Product Management
Music consumption has changed a lot over the last 20 years and that means how you promote your music and build an audience has changed too. Last year, streaming music made up 43% of music revenues and this is only set to grow. These services are now so easy to use they are significantly helping to drive music discovery. So, if you’re an indie label or artist who’s just starting out, what do you do?

Having spent the best part of 10 years in digital music marketing in the UK, doing campaigns for the likes of David Guetta, the full roster of Ministry of Sound artists and even LazyTown(!), Anne-Marina our principal consultant had some thoughts and we’ve decided to make those tips available here…

Making Your Music Available  

First off, this is no longer a day and age when you should be wasting money pressing promo CDs.  If people ask to buy your music after a gig, you want to be directing them towards iTunes and Spotify etc.  There are now lots of digital distribution services like Distrokid that help musicians to publish their music online through multiple different services.

To give your music that extra boost, put it up on YouTube for free too.  When you do this, make sure you categorise your music properly so that users will be able to find it and the various algorithms that power the recommendation engines can recommend your music to the right audience.  

Demographic and Behavioural Targeting  

Once you’ve got your music available, and have a couple of gigs going, it’s time to open your music up to new people. You can do this via demographic and behavioural targeting both on Facebook and Google AdWords. Both these platforms have a plethora of data on their users, knowing all about their tastes in music, so it’s pretty simple to narrow your audience down in the first instance, and then expand out to similar audiences.  You can also use this data to target people who might be looking to book a band, by targeting people who recently got engaged for example.  

Your Band Website  

This doesn’t need to include every last gig you’ve ever done, or the full history of the band (unless it’s quirky), but there are some key things you want to make sure are quickly visible through a quick scan: – Contact Details to book the band – Embedded video to listen to some of the music on YouTube – Links to download your music via iTunes / Spotify – Upcoming gig listing  

If you want some tips on what your website should contain, take a look at our case study of the STEPS website – 5 Key Ideas To Improve Website User Experience. Your website is also pretty important for building up your own fanbase data, it’s important not to rely on 3rd party social networks for all of your interactions with your fans.

At Your Gigs  

The final piece of the puzzle, once you have people coming to your gigs, you need to make it simple for them to close the loop and purchase your music. So make sure any signage you have at your gigs has a “Download on iTunes”, “Listen on Spotify” and your website URL. The last thing you want to do is to engage people at the gig and not make it easy for them to become fans.   All in all the key thing is to make use of the channels with the biggest audience and ensure you have a joined up marketing strategy (across social and web). If you need some help with it, drop us a line – info@g67.com.au
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Digital Strategy, Emerging Technology in Advertising

In the 4th quarter of any year, as the end of financial year looms, all businesses find themselves in a similar position. Tracking how they have performed against their goals:
 

– Did they make their yearly revenue?

– Did they reduce their marketing costs?
– 
How effective was their marketing effort?
  

The end of financial year is the perfect time to reflect upon what worked, what didn’t and what your plan is for your digital strategy in the year to come.
  

Start With A Stock-Take

Before you begin, first stop and take stock of your inventory. What do you have remaining to sell? What is likely to go out of season? Are there new versions of a particular product that are likely to come around soon?
  

Once you’ve identified what you have to sell, it’s time to use all your data from the past year to identify potential customers.
  

Segment Your Customer Database

Rather than going ahead with an EOFY Sale (End of Financial Year Sale) that is a mass campaign, you’re best to segment your customer data and focus on what specific customers may like to buy.
  

For example, if you have customers who in the past have purchased a sterling silver bracelet, and you have inventory of sterling silver earrings, this may be a great time to create a campaign that shows off the complimentary products.

   

Go Multi-Platform

Now that you have your inventory and audience sorted, you’ll want to make sure that you’re reaching those customers through multiple platforms, not just one.
  

Using the example above, that may mean:
  

– Creating an email newsletter

– Setting up a Facebook Retargeting campaign

– Running a Google Shopping Campaign
  

Make sure to plan your digital marketing before you jump right in to ensure that you’re spending your money in the right places to get the right impact.
  
  

Batch It Up

Sometimes the biggest problem that small businesses have is finding the time to create a digital strategy or set-up campaigns. If that sounds like you and you don’t want to outsource the problem, our advice is to ‘batch it up’.
  

Set aside a few hours every week to plan out and setup your campaigns. Doing it in a fixed timeframe every week makes you more likely to make significant progress weekly than if you are trying to fit it around other tasks.
  

Finally remember that though the end of financial year gives you a great opportunity to reach out and speak with customers about a sale, you should be talking to your customers consistently throughout the year – devise a plan that works quarter by quarter.

 


 

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Digital Strategy
Before you commit your hard earned dollars to any digital marketing activity, it’s important that you are able to calculate the ROI to determine whether the marketing activity is worthwhile continuing.  

What Is ROI?
Let’s start with the basics. ROI means ‘Return on Investment’ and it is a formula that allows you to calculate how well your digital strategy and marketing activities are performing. Typically you’d calculate it across quarters, to give your activities time to bring revenue results.  

How to calculate ROI?
Digital Marketing ROI is no different from any other marketing activity and so the formula you use to calculate the ROI should be exactly the same. To quote the Run DMC, it goes a little something like this…  

ROI = (Revenue Made – Cost of Marketing Investment)        
             Cost Of Marketing Investment  

What is a good return on investment will vary by industry to industry, but the key thing you’re looking for is a positive number. We would recommend calculating this at least every quarter and adjusting your strategy accordingly – looking to see which channels and tactics are bringing you the best result in terms of money spent versus money gained.  

Forecasting or Projecting Your ROI
Now you know what ROI is and how to calculate it, the next step is to begin forecasting it prior to committing your marketing budget to new activities. As this is a forecast, it would be wise to create a range, based on assumptive numbers rather than sticking with one calculation. Look upon it as the good, the bad and the ugly.   In order to forecast you’ll need to get some placeholder figures to plug into your calculation, such as:  

– Average Sale Value
– Average Return Customer Frequency
– Average Existing Conversion Rate  

A Forecast ROI Example
Suppose your existing website conversion rate is an average 1.84%, your average sale value is $100 and customers typically return to you once per quarter.   Now let’s say that the marketing activities you are planning to engage in will bring 1000 new visitors to your site per month.

Your additional revenue calculation would be:  
1000 new visitors x 1.84% conversion rate = 18.4 extra customers per month
Average sale value $100 x 18.4 customers = $1840 extra revenue per month
Extra Monthly Revenue (1840) x 12 = $22,080 extra revenue per year
Customer Return Frequency every 3 months = $16,560 extra revenue from repeat purchases
Total Extra Revenue over 12 months: $38,640  

Now calculate the cost of your digital strategy and marketing activity – $10,000 across the year for example, and then apply the formula:  
ROI = (Revenue Made – Cost of Marketing Investment)         
             Cost Of Marketing Investment  

ROI = (38,640 – 10,000)          
             10,000   ROI = 2.86  

We hope our explanation on Digital Marketing ROI was helpful, if you’ve got any other questions, reach out to us in the comments or drop us an email info@g67.com.au
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Emerging Technology in Advertising
WITH over 39,000 real estate agents and companies in Australia, it’s important you’re doing all you can to stand out from the crowd and be seen when customers are deciding they want to sell their property.  

But beyond the traditional approach (billboards at train stations and flyers through the door), how can you use online advertising to get the best return on your marketing investment?  

One of the great things about new technology is the wealth of data and information that it gives you access to. Using this information you can target your advertising to particular users, reducing cost on ad-wastage and ‘lasering in’ on those who are most relevant.  

Finding Customers Who Know They Want To Sell  

In the first instance, it’s wise to setup a traditional Search Engine Marketing campaign to capture those customers who are already in the mindset to sell. You need to make your campaign as specific as possible and ensure that you have a landing page created just for it. The messaging in the campaign should link all the way through.

For example, say you are a real estate agent in Surry Hills in Sydney, your campaign may look like:  
Target Keyword: “Sell My Property”  
Location: “Surry Hills, Sydney, NSW”  
Target Details: People In My Location  
Ad Unit Messaging: Sell Your Property In Surry Hills Download Your Free Surry Hills Price Guide  
Landing Page: Download Your Free Surry Hills Price Guide -> Enter Your Email Address To Download  

In the instance above your campaign is very specific and the messaging is consistent throughout. Rather than running a campaign that ends at your website homepage (which is very generic), this instead will get you a good AdWords Ad Quality Score – which is what Google uses to determine in which position to show your ad.  

Finding Customers Who Don’t Know They Want To Sell  

The trickier part is finding those customers who are not yet in the mindset to sell. This is best done by using demographic and behavioural data and interests to target customers.  

A Facebook Example:
Setup your Facebook advertising campaign with a Brand Awareness objective that targets those customers who have recently updated their relationship status to “Engaged” or “Married” – there’s a high chance those customers are looking to move house and sell their existing house.  

Alternatively you could setup an ad that targets a lookalike audience to existing pool of vendors by uploading your existing customer list and then creating a Lookalike Audience based on it. Facebook will match the details and information it knows of your existing audience and find people who are similar to it.  

An AdWords Example:
Similar to Facebook you can create a Lookalike Audience to your existing audience and target ads to it. We would also recommend that you use the Demographics and Interests targeting to find those customers who have an expressed interest in real estate or home decor.  

Remembering That Selling A House Is A Big Decision  

Unlike buying a new pair of shoes, selling a house is a huge decision and isn’t something most people enter into lightly. For those who were not already in the mindset of wanting to sell, you should ensure that you have Remarketing campaigns setup and ready to keep your brand front of mind with those customers who saw your initial ads and came to your website.

Use content to bring people along the purchase journey rather than expecting one ad unit is all that is required!   There are a tonne of campaigns you can run using the data that is available to you, making it the most targeted campaign possible – resulting in finding you more vendors who want to sell their properties.
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Emerging Technology in Advertising, Product Management
One of the questions we get asked a lot is how it is possible to measure digital marketing efforts when your purchase is offline, either in your own store, or through another retailer.   We admit, it’s not the easiest of tasks, but there are ways and means to track back your digital marketing spend to your actual sales.  

1. Go Old School – Use Coupons or Voucher Codes  
Provide a unique coupon code for each advertisement (whether it’s on your Facebook account or via Google AdWords). Then after the time of sale when the customer presents the coupon, you can later match the number of coupon codes back to the original advert they came from.   This provides you with information on the number of people who clicked on your ad, the number of people who reached your landing page and the number of people who actually purchased. A great way to get conversion results.   Additionally if you add a retargeting pixel to this page, you can later retarget to these same customers online.  

2. Ask Your Customer At Point of Sale  
There’s nothing like the traditional method of actually talking to your customers. Ask them when they purchase where they found you and what made them buy that particular item. Not only does it help with you tracking your marketing effectiveness, but it also gets you product feedback.  

3. Run Targeted Ads Locally  
If your product is being sold through a different retailer and you don’t have the opportunity to ask your customers how they found you then another option that is open to you is to run targeted local advertising that allows you to match upward turns in sales back to your local campaign.   This will give you trend data but it’s important that you only are running that one campaign in that area at that time, otherwise your upward turn in sales may be due to some other factor.  

4. Track Store Visits Using AdWords  
Google very cleverly allows you to link your store with your AdWords account. Essentially what you are doing here is linking your Google My Business Account & AdWords accounts. Google will then use mobile users location details (for those who have switched their location on) to aggregate an estimate of the number of people who came in store after seeing your AdWords campaign.   To access this information, you can look under “Distance” in the Dimensions report. Note, you will have to have a minimum amount of customer data so that Google can aggregate this information and make it anonymous, and you’ll also have to have location extensions enabled already.  

5. Add Affiliate Location Extensions  
This is a reasonably new Google rollout, which allows you to add the locations that your product is sold as a location extension. For example, say you sell mobile phone covers and they retail through JB Hi-Fi. You’d be able to add ‘JB Hi-Fi’ as a location extension. It’s live in the USA and is being rolled out to other territories too!   Try implementing some of these techniques to track your digital marketing back to your offline sales, then measure the performance, and adapt your advertising accordingly. Don’t just throw money out there, make sure you’re tracking its effectiveness and putting the right money behind the right initiatives.
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Emerging Technology in Advertising, Product Management
There are lots of different means of marketing your product, and most companies are using a combination of different strategies and tactics to find their customers and then sell to them. But what happens when you only recognise the efforts of the final piece that actually led to the sale?  

Imagine a hockey team that only ever rewarded its forwards – the final player who kicks the goal. All the other players on the field: the defence who stop competitor goals going in, midfield who help to set the goal up, the goalie who is the final layer of defence against the competition – they’d all be quite upset. That’s exactly what you’re doing to your other marketing activities every time you reward that last click with the credit for your sale.  

What are the types of marketing activities that you should be tracking?
The simple answer here, is all of them – everything from your outdoor billboard to your website landing page, to the Google Remarketing that brought the customer back to the site 3 months after they first saw your billboard. Create a template up front to track all of these activities and work out how they work together to combine into a customer conversion.   Make sure you have all the various aspects that work together online hooked up to talk to one another – Google Analytics sync’d to Google AdWords; Facebook Conversion Tracking enabled on your website; your CRM linked to your Google Analytics. This will give you the most
complete picture of how all your marketing efforts are working together.  

What is an Attribution Model?
At its simplest Attribution is the term the digital industry uses to refer to credit being given for a sale to a particular customer touchpoint (your marketing efforts). There are many different models, four of the most commonly used below:   – Last Click Attribution – gives credit to the final touchpoint that leads to a customer conversion – Linear Attribution – which gives equal credit to all customer touch-points – Time Decay Attribution – which gives credit to the customer touchpoint the closer they are to a customer conversion – Last AdWords Click Attribution – gives credit to the final click on a paid media campaign (for example, through AdWords)  

Linear Attribution & E-Commerce
When it comes to e-commerce, 96% of shoppers don’t make a purchase on their first visit to a site. Which means you’re getting inaccurate conversion results if you consider only the last click that led to that customer sale. They may already have been to the site a few times, seen some remarketing ads and then decided to come back and make a purchase.   Personally, I’m a huge fan of Linear Attribution because it gives equal credit to all players on the field. If they don’t all exist and play in harmony together, then you’re at risk of never getting the opportunity to score the final goal.  

What’s an easy way to get an idea of your customer conversion path?
Helpfully Google provides easy access to this data for beginners. You can start by heading to Google Analytics and clicking on Conversions, then Attribution and this will give you a report that initially will default to Last Click Attribution but gives you the option to choose between and compare different attribution models.   The only caveat here is that you need to have Goals and Conversions enabled for your Analytics. Once you’ve done that and it has collected your data, you’re well on your way to understanding how multiple different marketing touchpoint impact your sales funnel.  

It’s true what the man said, knowledge is power and once you understand more about how all these marketing efforts contribute to your sales, you know more about where to spend your budget.
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Product Management
Read our post below on What Digital Strategy is, or just watch our 90 second explainer video at bottom!

When people ask what we do (and what is digital strategy) we typically get a lot of blank stares, nodding heads with glazed looks or outright looks of confusion followed by the tentative question – “So what does that mean exactly?”. Well it means a lot of things to different people but it boils down to this…  

Digital Strategy is a plan which you can follow that will help you to reach your business goals through use of technology. This plan will maximise the use of all of your online assets (your website, social accounts and advertising) to give you the biggest benefits in the shortest possible time (the best bang for your buck so to speak).  

The Analogy

We have a lot of experience in real estate, and that’s particularly useful for giving us this analogy:  Don’t confuse strategy with tactical campaigns, think of it like this, if you were building a house, before you start you need to survey the land and create a floorplan (that’s your strategy) and when you get going you’ll begin to decide what you want in each room (those are your tactical campaigns).  

Digital Strategy is similar to digital product management in that it is all about prioritising changes based on business value – making sure that you are working on the highest priority improvements at any given time. In organisations who truly adopt digital product management, this means reviewing all of that products suggested improvements – not just the ones that touch the website.  

Knowing What To Focus On

The core idea with looking at this plan as a holistic piece is that what you need most may differ depending on your business goals. For example, at a high level: if you are a consumer facing retail brand, with no e-commerce, your goal may be brand awareness, to get people informed of your product so that they go in store looking for it. In this instance, your targeted behavioural and demographic advertising is more important than your website user journey.  

Look at it another way, imagine your online assets are like football players on a field: SEO is midfield, UX is defence, and Paid Media is a forward etc. In isolation, these players are not much use, they require elements of the others in order to score goals. When you are playing, you need to know the opposition team’s strengths and weaknesses, and which players to target – which may use different elements of your team to achieve your goal.

Digital Marketing Strategy is exactly the same, let all the players work together, but know which ones to focus your effort on for a particular game.   If you’re new to this concept, you should start by establishing what your business goals are – you need to know where you are going before you leave to get there.

Creating Your Map

Once you have this down, you then look at all elements of online marketing to establish what will work best. Then you map it out the same way you would any journey. If you know how to drive then you’re ready to set off. If you don’t know the ins and outs of how to go about reaching your goals we can help – we can teach you how to drive there, so that in future you know the mechanics of how it all works.  

Lots of agencies these days offer SEO, UX, Social and Paid Media services in isolation but we believe you’re best to take the holistic approach to ensure you’re focussing on the changes that will effectively bring you to your business goals. Work with a company who actually cares about the result and will continue to give you ongoing support after the initial strategy has been developed. After all, you need to ensure your strategy is performing and adapts to changes in technology and marketing.

What Is Digital Strategy Explainer Video:




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Emerging Technology in Advertising, Product Management, SEO
Many people love to flick through property images online – they’re well shot, usually highly aspirational and give you an insight into your neighbours lives – but these images are more than just property-porn, and should be used to their fullest beyond just on the property listing on major portals like realestate.com.au and domain.com.au.  

Real Estate companies are a bit of a special case when it comes to digital marketing because their primary customer is not the one you immediately think of – the buyer. Even though real estate companies spend a lot of money advertising to the buyer, their primary source of income is the seller but some do not optimise their homepage for that user.  

Speaking to all your customers
One of the first things we always begin a conversation with is establishing who your most important user is, and then optimising your website to speak to that person in the first instance – or we review your website user experience in other words. In the case of real estate that person is the vendor. So, rather than having the ability to search for a property as the top item in the content hierarchy – you should first have the ability to search for an agent or office. Champion your office location contact details and think through the content of the agent profile – always with the vendor in mind.
 
Targeting customers who know they want to sell
If you are spending money on Search Engine Marketing (SEM) make sure that you’re getting a good return from it by designing a landing page that is specific to your campaign. Keep it simple, on brand and with one clear call to action. SEM is a great way to put yourself in front of customers who already know that they want to sell their house but what if you want to reach customers who haven’t yet made that decision?
 
Targeting customers who don’t know they want to sell
Using data and technology to find new customers (programmatic media advertising) is a great way to target potential vendors. Use digital platforms to find users according to their demographics and behaviour, meaning your brand is front of mind when they decide to sell their house.
 
Targeting customers who don’t know they want to buy
If you’re trying to sell a home that is high-end, which typically would have a long sale cycle because of its high value (and therefore lower number of customers who can actually afford to buy it), doing your own programmatic media campaigns is a brilliant way to reach those customers wherever they are browsing on the internet – not where you think they might be. It’s a low-cost, easily trackable means of advertising, which comes with the added advantage of then being able to understand in real-time who is interacting with your ad and from that create new lookalike audiences, thereby exposing your ad to more potential buyers.
 
Making sure you join the dots
When you make the decision to go down this pathway, make sure you join the dots between the various parts of this same campaign. Ensuring that your website can talk to your AdWords which can talk to the other buying platforms – the more complete data you have the more knowledge you have to feed back into future campaigns.
 
Championing your amazing content on social media
As we said at the start, your photography is your hero, so use it for everything it’s worth on social media platforms – Instagram, Pinterest and Facebook are your key platforms here. Don’t just post links to the property listing on your website, use the different types of tech available on the platforms to help sell property – Instagram Stories / Facebook Live videos of auctions and inspections. It’s great to market your properties through the major portals but remember they are only one of the channels open to you to find buyers.

There are lots of other ways you can do more online for you to find new vendors. We love a bit of property-porn so if you want some assistance with your digital marketing – shoot us an email.
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Emerging Technology in Advertising, Mobile Apps
There has been a lot of press about the new Pokemon Go app since it came out.   There have been people caught driving whilst playing it, entire suburbs taken over at night by people playing in what were once quiet parks and hundreds of middle aged heads down catching them on their way to work.

It’s no wonder, given its birth on the old Nintendo and the target market at the time would now be in their early 30s.   It has been downloaded over 100 million times but what potential does it offer beyond just being a once-addictive game? Lots.  

Having been 20 years in the making and combines augmented reality, gaming and location based services. It’s encouraging people out and about and offers plenty of opportunity for marketing for small businesses, and a new revenue stream for the game makers.  

The game is based on a freemium model at the moment, where you don’t pay to download or play but pay for things to use within the game. Its genius is that in future, it will have a self-perpetuating revenue model which, so long as people continue to use the game, will continue to make money by itself.  

The premise of the game is that you need to “catch” pokemon and there are different means of doing that: – Walk around with the app open and catch them as you find them – Use a potion to lure more pokemon to your area to catch them – Go to a pokemon “gym” to battle other pokemon and get points – Go to a pokemon “stop” to pickup more potions  

We’ve already seen businesses take advantage of these to increase footfall to their business. McDonald’s in Sydney used a combination of Pokemon lure potions and Facebook advertising to tell potential customers that they were using a lure potion between certain hours of a day to lure not just Pokemon, but customers who wanted to catch Pokemon too.

There will come a time when we foresee that small businesses will be able to pay to become a Pokemon stop or gym in order to bring more footfall to their retail stores. It benefits both the business and the game maker by bringing new customers to a store and keeping users engaged in the game.
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Agile, Product Management, Professional Development
Being part of a start-up is exciting and oftentimes that means you’re moving so quickly that you might forget certain essential things. So keep yourself in check with this check-list.  

1. Start with your Addressable Market
Even if you have the greatest idea in the world, if no one wants to purchase or engage with it then it’s a non-starter. Work out your addressable market and don’t be overly optimistic. It’s better to drill your addressable market down as small as you can to make sure your business case still stands up with less people using the product.  

2. Take a holistic view
Before you begin looking at the business case, write down all the things that your product will need. Look at it laterally and investigate whether there are regulatory or legislation requirements. Establish whether you have any expertise in the areas concerned and if you don’t, build a team around you who can help figure it all out.  

3. Review competitor products
What other companies are out there who have built similar products? How do they perform, what are the strengths and weaknesses of those products and what is the gap that your product will fill? If they have 2 million purchases per month how long did it take them to achieve that goal and how much marketing investment was required?  

4. Build a business case with a long term view
Many small businesses fail within the first few years, up to 60% according to Huffington Post, so don’t just look at the numbers in the short term, look at your long term numbers. Extrapolate a business case that goes out to the 5 year mark. Yes it gets difficult when you’re launching and have no historical trends to rely on, but you can revisit and revise it as time goes on. The business case will serve as a guidance point on where you expected to be versus where you are. If you focus on the short-term, you might find you lose out on a viable long-term business that takes some time to get off the ground.  

5. Test the market
Now that you’ve established you believe there’s enough people in market who want your product, that there’s a gap in competitor products which you fill, and that there’s a long-term commercially viable business, it’s time to test your assumptions. Build your minimum viable product (MVP) to establish if there is enough interest in market before you start building the real thing. Remember your MVP doesn’t have to be functioning – it could be a video that explains the product and gets interested people to sign up; or it could be a site that isn’t actually hooked up in the back end. Its core function is to determine if you should proceed to build your product, it doesn’t have to actually be your product.
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