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Emerging Technology in Advertising, Product Management, SEO
We spend much of our time talking about digital strategy and how it can impact your business but don’t be fooled into thinking that it only applies to e-commerce sites.  

Smartphone penetration is now at an all time high (85% in Australia) and what that means is that Aussies are online a very high percentage of the time and use their phones for research on the fly. Need a bar recommendation in Melbourne? What’s the first thing you do? Google It. Need to find a good brunch spot in Bondi? Google It. Looking for a tradie to fix some things around the house? Google It. Looking for a piano teacher in the local area? Google It.  

That’s why it’s important that no matter what your business does you need to have an appropriate digital presence to make sure that you get found in the real world too.

User scenarios apply to all kinds of businesses:
– A massage and chiropractor who uses their site to provide information in their field and book appointments
– A boutique clothing store, who doesn’t sell anything online, but can provide information on the products they have in stock and opening hours
– Independent tutors and teachers who don’t work in schools but work for themselves

It’s important for a number of reasons:
– It’ll improve your brand recognition overall
– It gives you credibility

How many businesses do you use who don’t have some presence online? People are routinely doing more research before making purchases, so if you’re not online you won’t even make the draft.   Notice I say “presence online” and don’t specifically talk about mobile apps, websites or Facebook pages.

That’s because the most appropriate form of presence online is entirely dependent upon what your business is. It shouldn’t be a one size fits all approach but bespoke to your business. If you’re the type of business that takes bookings, then it makes sense to extend that online, if you’re a boutique store you may be best to focus on a great Google My Business listing which encourages people to rate and review you and if you’re an independent tutor then a website may be the most appropriate forum – supplemented by listings on things like Hot Frog.  

Spend some time researching how others in your field position their offering online and learn from it but whatever you do, don’t ignore it or you may find you become obsolete IRL (in real life ;)).  

Featured Image Credit: www.seo-plus.co.uk
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Emerging Technology in Advertising, Product Management, Publishing
Last year we wrote a post on ad-blocking, where we spoke about what it is and how you can take steps to protect your business model from it.

Next into the arena comes ad-viewability.   Put simply it’s the move towards ads that are at least 80% viewable on publisher websites and it’s come about because of the proliferation of ad units being served at the bottom of pages where the impression fires off but the user may never scroll to the bottom of the page and actually view it.

What this means for the agency or client is that they’re paying for an unit that the customer doesn’t see.   Agencies are now making moves to pay only for viewable ads, which the Internet Advertising Bureau (IAB) defines as 50% of the pixels in view for one second for a display ad and 50% in view for 2 seconds for a video.

Group M took a stance in 2015 stating the move towards at least 80% of their ads being viewable.   So what does that mean for publishers? Well it means that you’re going to have to take a long hard look at all of the ad placements on your site, lazy load them, and bring them more in view.

Do some analysis on how people use your site, where do they typically scroll down to and what do they click on? There are tools like Hotjar available to help you dive into the detail before you begin changing all of your ad placements.  

It also means you need to review the types of ads that you’re selling to ensure they’re appropriate for the placement and appropriate for the audience. Long gone are the days of filling remnant inventory with any old ad placement, which also means you need to investigate your business model and define a strategy to future-proof your revenue.  

If you need some help thinking through the best way to go about it and what the options are that are open to you, contact us for more info.
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Agile, Product Management, Professional Development
Now that we’ve established what a product manager does, just how does that product manager prioritise competing requests that come from all areas of the business? In our mind there’s only one way to do this: Business Value.  

It’s important to note that business value doesn’t just refer to actual dollars brought in but to the long term value of the product and its users – all of which can easily be traced back to dollars, but it’s not just about sales!

There’s a common misconception that perhaps the way to make sure you get your requirement easily seen to is to be the best salesperson for that requirement. We reject that statement – strongly. It’s not about razzle dazzle, it’s about how valuable that feature is to the overall business.  

How do you assess business value?  
It’s not an exact science and it’s not expected to be, but it’s the best tool you have to gauge priorities in development. Take into consideration all angles:
– How does it tie back to the overall business and product vision?
– Is it a USP and something that will set you apart in market?
– What is the associated effort from the team to put it in place?
– Is it attached to a commercial campaign or will it drive user acquisition – how much of each is it worth?
– Are there other reasons you might consider doing it (to get an internal department on side for example)?  

Once you have all the answers to these questions it’s time to do some maths in your head. Add up all the pieces and then weight them relative to all the other requirements in your backlog. The ones that come out on top (have the biggest “bang for buck” so to speak) are the ones you do first.  

Now you continue to iterate on these calculations, always re-estimating and re-evaluating your bang for buck to make sure that your team is working on the items with the highest business value at any one time. By working in this way it may not always be obvious why you have chosen specific features (they may be hard to develop) or why you have said no to some features (when they are easy to develop but don’t tie back to the business vision) but you’ll always be working on the right thing.  

If you’re after a bit more insight into the overall agile product owner process, watch this video on YouTube.

Image Credit: Photo by bonneval sebastien on Unsplash
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Emerging Technology in Advertising, Mobile Optimisation, Product Management
It seems that ad blockers are getting more and more air time these days, with many in the digital media industry confused about just what they mean for your business. We’ve taken a look and have given the basic facts on what you need to know if your online business is ad-funded.

What are ad blockers?
Ad Blockers are a software tool that users can download and install to run on their browser (on any device) which will prevent your ads from showing. They can be downloaded for free, or users can opt to pay for a more premium version. Some run on an open-source honour system, requesting that users pay what they think is fair. Typically, they block any ads from being shown on a page, for example on smh.com.au:

With ads:

Screen Shot 2015-08-18 at 7.53.25 am


Without ads:

Screen Shot 2015-08-18 at 7.53.53 am
For the end user, they get a much clearer reading experience and, one would argue, a slightly faster load time.  

What is the usage of ad blocking software?
As with any product, there are always early adopters and usually they fall into the categories of adult entertainment, gaming and tech. So if your business falls into one of those categories, it’s time to start coming up with a backup plan. There are 144 million ad blocker users worldwide, which is growing at a rate of 70% year on year. As it grows, your potential revenue pool shrinks – so it’s time to act now. Usage is highest amongst those between 18-29 and skews towards the male demographic.  

Who are the companies who are building ad blockers?
There are a good few options out there for users: Ad Blocker Plus, uBlock, AdGuard, Fair Blocker but contrary to popular belief this isn’t something being done only by the little guys. Apple’s next iOS release (iOS9) will make ad blocking a reality for web developers, allowing them to create extensions to prevent ads from loading and block cookies amongst other things. All of which goes hand in hand with some improvements they’re making to their News app (a similar idea to Flipboard), where they are encouraging digital publishers to provide their content and opt-in to iAd (Apple’s ad serving software). So when ad blocking goes mainstream on iOS, the only way to monetize digital content through ads will be through Apple’s own ecosystem.  

Where does all this sit legally?
Coming after the business model of a company is nothing new and the internet has transformed the business model of many a company – you only have to look at the music industry to see that.  Some ad blocking companies maintain a whitelist which insists that:
  1. Ads are easily identifiable
  2. Ads are non-intrusive to the user experience
  3. Ads must be appropriate for the site that they are being served on
All of which seems to be reasonable. But one company, AdBlock Plus, when reviewing those sites that have requested white-listing, makes a determination of the size of the company, and if they are big enough, then has their parent company request a fee before going through the white-listing process.  

What are your options to defend your business revenue?
It’s clear customers have had enough of intrusive pop-ups, overlays and interstitials. At a time when the other buzzword in the industry is viewability, how do you make sure your advertiser clients get their ad seen by your users without hampering the site experience? Native content is one way to go. Rather than having advertising that doesn’t relate to your users, have the kind that is meaningful and useful for them. Just make sure not to ad serve it – otherwise, it’ll get blocked in the process!
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Emerging Technology in Advertising, Mobile Apps, Mobile Optimisation, Product Management
A study from eMarketer notes that adverts on mobile web gets considerably more click throughs than adverts displayed via mobile apps. It’s a fairly significant difference, with 35% on mobile web, and 26% on mobile apps. So what does that mean for publishers who run an advertising model? Likely that it’s time to pursue a two pronged strategy similar to the one that the New York Times has been attempting.

Give those customers who are new and find you via search, Facebook and other social channels access on the mobile web with ads and native sponsored content and focus the effort on developing apps which are single purpose and not free to download – similar to the New York Times Now app which is $6 per month and gives users a summarized version of the top stories from NYT.

These apps should be directed towards your loyal customers, who are coming to you because of the types of content you provide and the brand recognition you have built up. Key to this strategy is remembering the different use cases that your customers have on mobile, and then the difference use case between mobile web (often a push scenario which is more transient) and apps (a pull scenario which is more consistent). Monitor your results, and in true agile style – inspect and adapt.
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Emerging Technology in Advertising, Mobile Optimisation, Product Management
It’s no secret that traditional publishing (think print newspaper and magazines) have struggled with the dawn of digital and content being freely available online 24/7. In the same way as the music industry have raced to stop piracy instead of embracing the new revenue models that digital can bring, the publishing industry has been trying to lock consumers into subscription models for news content that they can get online for free elsewhere.

It’s worth noting that our founder’s background (way back in the days of very old Panasonic phones), was journalism. She started off wanting to break into the publishing industry, and learned all she could about their main revenue model: paid for by user, supplemented by advertising.

Back then, news wasn’t freely – in all senses of the word – available online, which meant that consumers were happy to pay the price for the magazine or newspaper and be sold to by advertisers inside. Now that consumers have access to publishers all around the globe, you can be sure that whatever news you are reporting is available elsewhere. So it begs the question: what can you offer your customers that they can’t get elsewhere? Editorial Selection

Now there is so much proliferation of content, it makes the relevant and useful information much harder to find. Enter mobile apps like NYT Now. This was an app launched by the New York Times designed to present you with the most important information, summarized by their editors for only $2 per week. Exclusive Content

Again pioneered by the NYT – New York Times Opinion. They took what was exclusive to them (the opinion pieces written by their editorial staff) and packaged it up in an easy to access format for just $1.50 per week. Integrated Content Content that has a presence in your print edition, on your website and in your app. Not just the same content repackaged for the different device or medium, but actually optimised for the device or medium. For instance, using mobile to its full potential. If you own Vogue, and know that your magazine is most frequently read in a hairdressing salon, then why not put an ad in the print version of the magazine to encourage your user to get their phone out and interact with the advert in order to get free hair product? Or use the app and augmented reality to see what they would look like with a particular model’s hairstyle?   After you have sorted out your content and established what you have that no one else has, how can you keep the advertising dollars rolling in? Pay per Download – just a few cents
Rather than paying on a subscription basis for access to every piece of content on a particular publication, instead pay on a per article basis. There’s a crowd-funding project on Kickstarter just now called Nanotransactions, the idea behind which is to let users pay just a few cents to access the articles they really want to read. Again, this requires good quality journalism and content that the user isn’t going to find elsewhere. Full disclosure: the man behind Nanotransactions, Nick Ross, is a friend of mine. Enhance your Print Edition
As an addition to your print edition, offer your advertisers the opportunity to insert their TVC into the magazine or newspaper. They get to use content they have already created and use it to further improve their brand presence. Increase your Advertising Footprint
Use mobile or tablet to have customers interact with the adverts inside your magazine, and use this to take their details and pass the leads back onto the advertiser, giving them what you’ve never been able to give them before: qualified leads from print advertising.   There is lots of potential out there, but let’s hope that the publishing industry doesn’t go the same way as the music industry.
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Emerging Technology in Advertising, Product Management
This was sent to us a couple of weeks ago. It was a campaign for British Airways that was put together by Ogilvy in the UK. Though it was actually done nearly a year ago now, it’s an excellent example of creative and tech knowledge combining. T

he premise of the campaign was a billboard in London’s Piccadilly Circus which uses surveillance technology to detect when there is a BA aeroplane in the air and close by the billboard. It then interrupts whatever advert is currently playing and is taken over by a child pointing up towards the plane, before overlaying the flight information: – Flight Number – Flight Destination – Destination weather

Take a look on YouTube to see more
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