What do the data regulation changes mean for artists around the world

GDPR Definition

The General Data Protection Regulation (GDPR) is a regulation created by the EU to cover the usage and data protection for individuals within the European Union.

It requires that certain conditions be met when companies are handling data of any citizen of the European Union. In practise, this means that companies which reside outside of the EU, such as the USA or Australia, or perhaps in future, the UK, need to ensure their compliance with these regulations if they have customers from the EU whose data they hold.

The intention is to make sure that all of the EU follows the same regulations, simplifying the requirements for companies so that they have one set of guidelines to follow, instead of lots of fragmented requirements from different countries.

Companies who do not comply with the regulations can be fined up to 4% of annual global turnover or 20 million euros, whichever is higher.

When does the GDPR come into effect?

It becomes officially enforceable on May 25 2018, so now is the time to begin taking the required steps to ensure that your company is abiding by the regulation.

If you are an independent artist who is collecting the data of your fans (from email newsletters, or through other means), it is important that either you dedicate some time to understanding the regulations, or find a digital music marketing consultant to help you navigate them.

What kinds of data are covered?

The regulations apply to the personal data of EU citizens. This could be anything from:

– Name
– Address
– Email Address
– Computer IP Address
– Likes / Dislikes
– Photos
– Products they have purchased
– Social Networking Information

What are the GDPR requirements?

The regulations are designed to be ‘common sense’ and primarily consist of:

– Ensuring that any request for storing data is in plain and clear English
– That it is as easy for a person to give their consent to you storing their data as it is for them to withdraw that consent
– A person should be able to request that they view all data held on them, are provided with information on where it’s held and for what purpose
– A person should be able to request the deletion of any data held on them
– Parental consent is required to store data of any person under the age of 16
– Companies should take reasonable steps to protect the data they are holding
– Companies should report any breach in their database within 72 hours
– Companies who are organisations that engage in large scale data monitoring or processing should have a Data Protection Officer – a person who is the first point of contact for all things data

We recommend that you start with the above points as a checklist and then talk to a digital marketing specialist for a deeper understanding.

How will it impact Artists inside or outside the EU?

The easiest way to demonstrate how GDPR will impact artists is to look at an example. Let’s say you are a UK based band who currently collects only email addresses but is looking at ways to build their own fanbase 1st party data in future.

For your current scenario, you need to ensure that you are, in the first instance, taking reasonable steps to ensure that the users who are signing up for your mailing list are over 16 years old. You could do this via a confirmation check-box before the person is able to submit their details. You’ll need to ensure that it is as easy to unsubscribe from your mailing list as it was to sign up. A good way of doing this is to ensure all your EDMs contain an ‘unsubscribe’ link, and that nearby your Newsletter Sign-Up on your website you have a link to unsubscribe. You should have a clearly marked “Contact Us” page or information to allow visitors to contact you to request info on the data you are holding on them.

For your future scenario, where you are using a data management or CRM platform to build out a detailed image of each of your customers, you should investigate the platforms own implementation of regulations with regards to GDPR as well as ensuring that it is easy to contact you for information and requests.

Digital Strategy, Music, Product Management

What will the lack of Net Neutrality mean for musicians and bands?

By Anne-Marina on

January 17, 2018

- Digital Strategy, Music, Product Management

There has been a lot of noise in the past couple of months about the Federal Communication Commission’s (FCC) repeal of Net Neutrality.

In this post we explore what it is, and what the potential impacts are on musicians – whether you have major label backing, are on an indie label or are self-funded.

Since the nature of the internet is global, this decision will have impact on many bands in many counties across the world who have fans in the USA – regardless of whether the band is USA based or not.

What Is Net Neutrality?

Net Neutrality rules were adopted by the Federal Communications Commission in 2015 in the United States, and were designed to keep a level playing field amongst all companies online.

The basic idea is that the companies who are providing your internet service, such as Verizon, AT&T etc. (ISPs) were not allowed to show any preferential treatment to any particular kind of content, website or application. They had to provide access to all content on the internet at the same speed regardless of who had created the content. This meant that companies like YouTube for example, couldn’t pay to have their content more speedily available.

On December 14th 2017, the FCC voted on its Chairman’s plan to change the Net Neutrality protections. But what impact will this have on musicians?

Paying for the fast lane

One of the major concerns with this deregulation is that it will allow ISPs to charge companies money based on whether they want their content to be shown to end users at greater speeds. As an example, you might have a company like Alphabet / Google who own YouTube who pay a premium price in order to allow their website to be easily accessed.

On one hand, this is less of a problem for the big companies who have a surplus of funds that they can lean against. However, for the musician who is just starting out, or the indie label who represents a small but talented roster of artists, they are likely to have less funds available to pay for access to the fast lane. This makes it an uneven playing field for content creators across the board.

The main online marketing aspect for an indie artist that could be impacted will be those assets that they control themselves – such as their website – rather than their YouTube channel which would have the backing of YouTube overall.

Given it’s more important than ever that you have your own website, especially in the wake of Facebook making changes to its News Feed algorithm, net neutrality is an important thing to keep fighting for – ensuring that every artist is able to connect with their fans online at the same speed.

Where can I read more information?

To get more information on the repeal of Net Neutrality and what it may mean for you, you can visit the following websites:

https://www.nytimes.com/topic/subject/net-neutrality

https://www.fcc.gov/news-events/blog/2017/11/29/fcc-should-not-give-broadband-providers-keys-your-internet-freedom

Digital Strategy, Digital Transformation, Music, Product Management

The Importance Of Developing Your Own Fanbase Data

By Anne-Marina on

November 11, 2017

- Digital Strategy, Digital Transformation, Music, Product Management

Update 16 January 2018: Earlier this week, Facebook confirmed it will be rolling out changes to its news feed algorithm and is going to reduce the weighting that applies to Pages from brands (and bands) and increase the weighting applied to posts from your friends. This is likely to decrease Page engagement significantly, one article is suggesting that it may reduce reach, clicks and engagement by 80%. With that in mind, it’s now even more important to ensure you have your own space for engaging with your fans. Read on for our thoughts on how you can work to develop your own first party fan data.

Any digital marketing agency or digital marketing consultant will tell you that promoting your music online looks very different in 2017 to how it did in the year 2000. Where then, you had your own website, maybe a MySpace page (remember those?!) and had fans subscribe to a mailing list that actually sent cards through the post, now, it’s a little bit different.

Fast forward, and it’s likely that where you now interact most with your fans is through Twitter, Facebook or some other social media platform. These platforms are great, and you should continue to engage with fans there, but they come with their own set of risks.

Running the relationship with your fans through a 3rd party like Snapchat, YouTube or Twitter may seem like a good idea because you don’t have to worry about running the technology and they are ubiquitous platforms that most of the world is connected through, but you shouldn’t rely on them in isolation.

Here’s why…

Using that 3rd party tool means that Facebook or Twitter (or Tumblr or whichever social network you are connecting through) are the ones who have all the control. They hold all the playing cards and all the leverage and they can make changes at any time and for any reason with no warning. They are the ones who ‘own’ the customer data and they use that to make money from advertisers. But what if they decided to make money from people who host brand Pages or accounts (like the ones that you setup for your artists) as well?

Just recently we’ve seen an example of how this might play out in a test that was run in Sri Lanka, Bolivia, Slovakia, Serbia, Guatemala, and Cambodia. Facebook made a change to their platform in these countries, separating out the posts in the news feed that come from brand Pages and moving them into a separate feed entirely. This didn’t bode well for those pages as they saw interactions on their posts fall significantly.

There was speculation that Facebook planned to make the owners of the pages pay for the privilege of then getting back into the main news feed. The company has said they currently have no plans to do this en mass but that doesn’t stop them from making changes in future that impact whether your fans see your content.

So what’s the solution?

Diversify. Continue to talk with your fans through those platforms but simultaneously develop your own 1st party fan data.

Development of 1st party data is one of the main things concerning marketers from all industries at the moment – almost 3/4 of marketers surveyed have said that 1st party data provides the greatest insight into their customers and of those, 81% say they use 1st party data to get greater return on investment (ROI) from their customers.

Just what is 1st party data?

1st party data is information that you collect yourself from your fans. It typically would sit somewhere within your own technology stack, sometimes using a Customer Relationship Management (CRM) tool. You can get pretty fancy with how you maintain and collect it, but essentially it boils down to being information that you collect and you own. Since you are collecting it yourself, direct from your fans, it is deemed to be the most accurate set of data.

You can do this via your own website, a property that you control and can update on your own terms. This allows you direct access to your fans, where you own the data and don’t have to rely on 3rd party platforms for feedback on what they think of your new music. Once you own that relationship, what you do with it and how you communicate with them is up to you (within the realms of the law of course).

In this way, you can continue to communicate with your fans via social networks but are also secure in the knowledge that if one day those platforms make a change that removes your ability to talk with your fans, you have an alternative means of engaging with them. It’s the technological equivalent of not putting all your eggs in one basket.

The diagram below shows how you can collect your own 1st party data, collect 3rd party data from the social platforms you are already using, and generate a bigger picture of who your fans are and how you should communicate with them. For example, you may have a fan who likes you on Facebook, has signed up to your email newsletter but you can see has yet to purchase tickets to your next gig (using email address as the common identifier). This then would allow you to send an email to this person that is more effective than sending a blank “ticket sale” reminder email to your entire database.

As a clever person once said, knowledge is power and the more you can talk to your fans, the more you know, and the better your relationship with them will be. So don’t be beholden to Facebook news feed changes and find yourself an alternative means of communicating with your fans.

Main photo credit: Photo by Jesse Darland on Unsplash

Digital Strategy

How To Improve Online Sales

By Anne-Marina on

May 11, 2017

- Digital Strategy

So you’ve got a website, and you’re selling products through it, and it’s getting traffic but you just don’t seem to be making the sales you thought you would. Frustrating isn’t it? It doesn’t have to be. Here, we explore some recommendations to help improve e-commerce sales (or your conversion rate in other parlance).

What’s My Conversion Rate?

The first place you want to begin is to look at what your current conversion rate is. At a base level your conversion rate is the number of sales you make over a period of time (typically one month) divided by the unique number of visitors to your site, multiplied by 100. That will bring you your overall conversion percentage. So for example, if you make 1000 sales per month and have 10000 unique visitors, your conversion rate would be 10%.

What’s A Good Conversion Rate For Online Shopping?

This somewhat depends on the category of products you are selling, but overall the average would be around 2%. If you are getting more than that, awesome, you can still use some of these same tricks to further increase online sales.

Overall Conversion versus Cart Abandonment Rate

One additional thing you want to ensure you are tracking is your cart abandonment rate. This is the rate at which customers get so far as adding items to their shopping cart, getting to the checkout but then, for one reason or another, leaving the purchase process. The average shopping cart abandonment rate is 68.81% and $260 billion worth of lost orders are recoverable through optimizing checkout flow and design. (Source: Baymard) Which means by using some of these tips below, you can increase your sales without having to increase your marketing budget.

Tip 1: Ensure your site is seen as safe and secure

Customers want to know that the site they are buying from is safe and secure and that they are not likely to have their credit card details stolen. Purchasing and installing an SSL certificate is one way to demonstrate your store’s trustworthiness to those customers. Google Chrome is now automatically marking those sites without an SSL certificate as ‘unsecure’ to customers – a potential red flag that could lose you sales. Migrating to HTTPS will also offer you a handy uplift in SEO.

Tip 2: Offer a variety of payment methods

No one customer is the same and so it’s important that you offer a variety of payment methods to get the highest chance of a sale. This may be that you offer credit card payments, direct bank deposits or payment via PayPal. The aim of the game is to make the purchase as easy as possible for the customer, reduce any barriers in their way and let them check-out.

Tip 3: Enable Guest Checkout

This is a particularly important element because you could lose up to 35% of your potential customers by insisting that they create an account (Source: Baymard). Many customers just don’t want to go through the process of creating an account, or have their data live on your server for evermore.

Tip 4: Make Customer Service A Priority

Too many times you’ll find customers don’t convert because there wasn’t enough information made available to them on the website, or it was too difficult to find. So make customer service your priority. Use online chat to answer any questions they may have during the check-out process and have a clearly labelled Frequently Asked Questions (FAQs) page that covers common problems such as:

Do you ship internationally?
What is your delivery timeframe?
What is your returns policy?
Can I purchase using a foreign credit card?

Tip 5: Use Remarketing or Retargeting to bring customers back

Congratulations, you’ve made it to the last tip on this list, which means you didn’t get distracted mid-read. Now that it’s possible to have multiple tabs open at once on a browser, and with all the notifications that ping on your phone, it’s easier than ever to get distracted, forget what you were doing, and accidentally abandon a purchase. To help address that, make sure that you engage in some form of remarketing (via email) or retargeting (via ad units) online. Show customers the items they were previously viewing and entice them back to your site to finish the purchase process.

These are just some of the elements that you can optimise on your site to increase your sales. They form part of an overall digital strategy which would identify what the most important things are to change and optimise on your website to reach your specific goals. For more info on digital strategy, watch our video below:

Digital Strategy

5 Key Ideas To Improve Website User Experience

By Anne-Marina on

May 4, 2017

- Digital Strategy

Website user experience is very important regardless of your industry. Research has shown that 88% of users will abandon a site that does not have a good user experience (Source: InvisionApp).

But what makes a good user experience? There are some core principles that always apply, regardless of who your audience is. With that in mind, I decided to take a look at what those principles are and do a little case study. UX is just one of the areas you should be investigating as part of your music marketing plan. It’s important because when you are trying to promote music online, if your user experience fails, your fans will abandon their purchase, leaving you missing out on revenue.

This year has seen the return of British pop group STEPS, and it’d be fair to say I’m a little excited about that, so I decided to use them as the basis for this months case study. As this is just an example, the objectives below are purely placeholders for the purpose of this review.

URL: www.stepsofficial.co.uk

Core Site Purpose: Drive users to purchase or stream their music

Secondary purpose: Drive users to purchase tickets to concerts

In not surprising news, their return has had a pretty big impact on their website traffic:

I love graphs that look like this, but the question is, they’re driving people to their website but is their site optimised to make the most of that traffic?

Let’s explore the 5 main areas that would impact and improve their site user experience:

Responsiveness

51% of web traffic is now from a mobile device (Source: GS Stat Counter), so your site should be optimised for users to browse on that device without having to pinch and zoom. Sadly, the STEPS site is non-responsive. Now, while a lot of STEPS fanbase are likely (at least) in the 25+ category, that doesn’t mean we’re so old that we only browse websites via desktop. Making the site responsive will reduce their bounce rate, and get more people listening to their music.

Ensuring your users are always sent somewhere useful

Linked to from their secondary menu, the band have a link to an audio player – which is an awesome idea – but unfortunately it takes the user to a ‘page not found’ error 😔 Making for sad steps fans all over the world. The lesson to be learned here is first to make sure you have a custom 404/page not found page and also that you put some useful content on this page. Direct your users back to something they’ll like or that drives to your primary goal.

Have a link that drives to your primary objective above the fold

If trying to drive music purchases or streams is the main idea, make sure you give users the option immediately when they hit the screen. Don’t make your users look hard for your main goal, make it easy for them. Develop your content hierarchy and use tools like contrast, size and colour to assist users in determining what the most important action on the page is.

Keep users within your world

Rather than driving users away from your website, give them as much of the experience they desire right there within your own domain. Don’t link off to your social channels too heavily as this will only drive users from your website. One way to do this, and help achieve the primary objective listed above, would be to add a Spotify streaming embed within the website.

The music business has changed since STEPS disbanded in 2001. If you take Lisa from STEPS word for it, the internet wasn’t around 15 years ago. I’ll give her a little creative license with that, though it’s not quite true (if you want to know more about how the internet has changed in the past 20 years, check out our ‘What Is Digital Strategy’ video on YouTube).

Nowadays, streaming is important, making up 51% of revenue for the music business in the USA (Source: RIAA). For STEPS to drive those streams from an audience, which, let’s face it, is on the top end of the millennial scale, you need to make it as simple for them as possible. So embed a Spotify player and let users stream direct from the website.

Take an Agile approach, and test and roll and test again

One of the joys of the internet is the ability to test out changes and see real time impacts, so generate your hypothesis, make an incremental change and monitor the results. Make sure you’re not changing too many things at once, and that you allow your changes to get to ‘statistical significance’, which is a fancy way of saying that you should let enough users interact with the change to make sure you’re not getting results based on a small subset which may have behavioural anomalies.

These 5 main areas are principles that apply to your User Experience regardless of what your industry is, or who your audience is. Always put yourself in your users shoes when you’re designing your site. Don’t be afraid to ask them for feedback – no one knows what your users want more than your users themselves. Then run a Net Promoter Score poll to help determine how the site is improving over time.

Now that you’ve done all that, reward yourself with a listen to STEPS latest single:

Lead image from UX Mag.

Digital Strategy, Emerging Technology in Advertising

How To Increase Your Sales Using Digital Marketing At The End Of Financial Year

By Anne-Marina on

April 10, 2017

- Digital Strategy, Emerging Technology in Advertising

In the 4th quarter of any year, as the end of financial year looms, all businesses find themselves in a similar position. Tracking how they have performed against their goals:

– Did they make their yearly revenue?

– Did they reduce their marketing costs?
– How effective was their marketing effort?

The end of financial year is the perfect time to reflect upon what worked, what didn’t and what your plan is for your digital strategy in the year to come.

Start With A Stock-Take

Before you begin, first stop and take stock of your inventory. What do you have remaining to sell? What is likely to go out of season? Are there new versions of a particular product that are likely to come around soon?

Once you’ve identified what you have to sell, it’s time to use all your data from the past year to identify potential customers.

Segment Your Customer Database

Rather than going ahead with an EOFY Sale (End of Financial Year Sale) that is a mass campaign, you’re best to segment your customer data and focus on what specific customers may like to buy.

For example, if you have customers who in the past have purchased a sterling silver bracelet, and you have inventory of sterling silver earrings, this may be a great time to create a campaign that shows off the complimentary products.

Go Multi-Platform

Now that you have your inventory and audience sorted, you’ll want to make sure that you’re reaching those customers through multiple platforms, not just one.

Using the example above, that may mean:

– Creating an email newsletter

– Setting up a Facebook Retargeting campaign

– Running a Google Shopping Campaign

Make sure to plan your digital marketing before you jump right in to ensure that you’re spending your money in the right places to get the right impact.

Batch It Up

Sometimes the biggest problem that small businesses have is finding the time to create a digital strategy or set-up campaigns. If that sounds like you and you don’t want to outsource the problem, our advice is to ‘batch it up’.

Set aside a few hours every week to plan out and setup your campaigns. Doing it in a fixed timeframe every week makes you more likely to make significant progress weekly than if you are trying to fit it around other tasks.

Finally remember that though the end of financial year gives you a great opportunity to reach out and speak with customers about a sale, you should be talking to your customers consistently throughout the year – devise a plan that works quarter by quarter.

Digital Strategy

How To Calculate Return On Investment For Digital Marketing

By Anne-Marina on

March 7, 2017

- Digital Strategy

Before you commit your hard earned dollars to any digital marketing activity, it’s important that you are able to calculate the ROI to determine whether the marketing activity is worthwhile continuing.

What Is ROI?

Let’s start with the basics. ROI means ‘Return on Investment’ and it is a formula that allows you to calculate how well your digital strategy and marketing activities are performing. Typically you’d calculate it across quarters, to give your activities time to bring revenue results.

How to calculate ROI?

Digital Marketing ROI is no different from any other marketing activity and so the formula you use to calculate the ROI should be exactly the same. To quote the Run DMC, it goes a little something like this…

ROI = (Revenue Made – Cost of Marketing Investment)
Cost Of Marketing Investment

What is a good return on investment will vary by industry to industry, but the key thing you’re looking for is a positive number. We would recommend calculating this at least every quarter and adjusting your strategy accordingly – looking to see which channels and tactics are bringing you the best result in terms of money spent versus money gained.

Forecasting or Projecting Your ROI

Now you know what ROI is and how to calculate it, the next step is to begin forecasting it prior to committing your marketing budget to new activities. As this is a forecast, it would be wise to create a range, based on assumptive numbers rather than sticking with one calculation. Look upon it as the good, the bad and the ugly. In order to forecast you’ll need to get some placeholder figures to plug into your calculation, such as:

– Average Sale Value
– Average Return Customer Frequency
– Average Existing Conversion Rate

A Forecast ROI Example

Suppose your existing website conversion rate is an average 1.84%, your average sale value is $100 and customers typically return to you once per quarter. Now let’s say that the marketing activities you are planning to engage in will bring 1000 new visitors to your site per month.

Your additional revenue calculation would be:
1000 new visitors x 1.84% conversion rate = 18.4 extra customers per month
Average sale value $100 x 18.4 customers = $1840 extra revenue per month
Extra Monthly Revenue (1840) x 12 = $22,080 extra revenue per year
Customer Return Frequency every 3 months = $16,560 extra revenue from repeat purchases
Total Extra Revenue over 12 months: $38,640

Now calculate the cost of your digital strategy and marketing activity – $10,000 across the year for example, and then apply the formula:
ROI = (Revenue Made – Cost of Marketing Investment)
Cost Of Marketing Investment

ROI = (38,640 – 10,000)
10,000 ROI = 2.86

We hope our explanation on Digital Marketing ROI was helpful, if you’ve got any other questions, reach out to us in the comments or drop us an email info@g67.com.au

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Digital Strategy, Digital Transformation, Music

GDPR Overview 2018

What do the data regulation changes mean for artists around the world

GDPR Definition

When does the GDPR come into effect?

What kinds of data are covered?

What are the GDPR requirements?

How will it impact Artists inside or outside the EU?

Digital Strategy, Music, Product Management

What will the lack of Net Neutrality mean for musicians and bands?

Digital Strategy, Digital Transformation, Music, Product Management

The Importance Of Developing Your Own Fanbase Data

Digital Strategy

How To Improve Online Sales

What’s My Conversion Rate?

What’s A Good Conversion Rate For Online Shopping?

Overall Conversion versus Cart Abandonment Rate

Tip 1: Ensure your site is seen as safe and secure

Tip 2: Offer a variety of payment methods

Tip 3: Enable Guest Checkout

Tip 4: Make Customer Service A Priority

Tip 5: Use Remarketing or Retargeting to bring customers back

Digital Strategy

5 Key Ideas To Improve Website User Experience

Digital Strategy, Emerging Technology in Advertising

How To Increase Your Sales Using Digital Marketing At The End Of Financial Year

Start With A Stock-Take

Segment Your Customer Database

Go Multi-Platform

Batch It Up

Digital Strategy

How To Calculate Return On Investment For Digital Marketing

What Is ROI?

How to calculate ROI?

Forecasting or Projecting Your ROI

A Forecast ROI Example

Digital Strategy

Music & Media Industry Expertise

Digital Marketing

Product Launches

Mobile Optimisation