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Emerging Technology in Advertising
WITH over 39,000 real estate agents and companies in Australia, it’s important you’re doing all you can to stand out from the crowd and be seen when customers are deciding they want to sell their property.  

But beyond the traditional approach (billboards at train stations and flyers through the door), how can you use online advertising to get the best return on your marketing investment?  

One of the great things about new technology is the wealth of data and information that it gives you access to. Using this information you can target your advertising to particular users, reducing cost on ad-wastage and ‘lasering in’ on those who are most relevant.  

Finding Customers Who Know They Want To Sell  

In the first instance, it’s wise to setup a traditional Search Engine Marketing campaign to capture those customers who are already in the mindset to sell. You need to make your campaign as specific as possible and ensure that you have a landing page created just for it. The messaging in the campaign should link all the way through.

For example, say you are a real estate agent in Surry Hills in Sydney, your campaign may look like:  
Target Keyword: “Sell My Property”  
Location: “Surry Hills, Sydney, NSW”  
Target Details: People In My Location  
Ad Unit Messaging: Sell Your Property In Surry Hills Download Your Free Surry Hills Price Guide  
Landing Page: Download Your Free Surry Hills Price Guide -> Enter Your Email Address To Download  

In the instance above your campaign is very specific and the messaging is consistent throughout. Rather than running a campaign that ends at your website homepage (which is very generic), this instead will get you a good AdWords Ad Quality Score – which is what Google uses to determine in which position to show your ad.  

Finding Customers Who Don’t Know They Want To Sell  

The trickier part is finding those customers who are not yet in the mindset to sell. This is best done by using demographic and behavioural data and interests to target customers.  

A Facebook Example:
Setup your Facebook advertising campaign with a Brand Awareness objective that targets those customers who have recently updated their relationship status to “Engaged” or “Married” – there’s a high chance those customers are looking to move house and sell their existing house.  

Alternatively you could setup an ad that targets a lookalike audience to existing pool of vendors by uploading your existing customer list and then creating a Lookalike Audience based on it. Facebook will match the details and information it knows of your existing audience and find people who are similar to it.  

An AdWords Example:
Similar to Facebook you can create a Lookalike Audience to your existing audience and target ads to it. We would also recommend that you use the Demographics and Interests targeting to find those customers who have an expressed interest in real estate or home decor.  

Remembering That Selling A House Is A Big Decision  

Unlike buying a new pair of shoes, selling a house is a huge decision and isn’t something most people enter into lightly. For those who were not already in the mindset of wanting to sell, you should ensure that you have Remarketing campaigns setup and ready to keep your brand front of mind with those customers who saw your initial ads and came to your website.

Use content to bring people along the purchase journey rather than expecting one ad unit is all that is required!   There are a tonne of campaigns you can run using the data that is available to you, making it the most targeted campaign possible – resulting in finding you more vendors who want to sell their properties.
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Product Management
If you’re publishing a website that is driven by content, as most are these days, then there are two key building blocks you should begin with before you even consider hiring a designer or developer:
1. User Personas that will visit your site
2. Content model of your site
Getting these two simple things correct at the very outset will ensure your site is setup to be well ranked in Google search results. It’s the online equivalent of surveying the land and putting in deep foundations when you build a house.  

What are User Personas?
User Personas are a term thrown about a lot by “digital people” trying to make the landscape seem more complex than it is, but there’s nothing complex about them. At a base level, your user personas are the groups that your client base falls into – broken down into all the relevant information that client may be looking for and their habits and likes. For example, if you take our site, some of our customer user personas would fall into the below categories:

1. Small to Medium Sized Publishers
– Typically a business that is sub-75 employees
– Produces content that is distributed online (via websites, mobile apps, content aggregators etc)
– Has a small tech team but limited holistic digital expertise in the form of product management or SEO specialists
– May have one or more sites that are not yet responsive in nature

2. Real Estate Companies
– Franchise, regional or national
– May have an IT team but no in-house digital expertise in the form of product management or SEO
– Require assistance on improving their online presence to maximise customer leads on potential properties for sale

3. Start-Ups
– Still in the stage of boot-strapping, yet to hire digital expertise in-house
– Need help with turning their idea into a product and doing the logistical thinking around factors that could impact that product’s success
– Actively pursuing a product in one of the following areas: mobile apps, responsive websites, music streaming, mobile SMS & IVR
Or, another example would be a real estate website. Think of all the possible customers it has and then list those customers in order of importance, e.g.:
– Prospective Sellers
– Potential new franchisees
– Property Developers looking for contact details
– Other agents who want to work for the company  
When creating user personas try to come up with as much detail as possible. Make them a real person, give them a name, age, family status etc. All of this information will assist you in getting inside that persons head and will ensure your site is best tailored for them.  

I’ve got my user personas – now what is a content model?
Your content model should be the next thing to consider. A content model is exactly that, a description of all the types of content you plan to include on your product or website, information on how that content will interact with one another and details on what type of content should be structured versus not structured. Google gives ‘extra points’ to sites that have a well structured content model which makes it easier for it to read.

By having structured data, you can then more easily manipulate that data in future without having to reverse engineer your code. An example here may be a recipe website which has been created with a structured content model and taxonomy. Having this in place means that you can easily search on all recipes which are “Thai” in cuisine and you can sell advertising against those. It also allows you to easily extract that data from your CMS and promote it via a partner website. You can more easily manipulate that data by running a database query so that for every occurrence of the word “chicken” inside ingredients, you can insert a sponsor name in front.

Building the foundations that your business runs on is more important than the speed with which you get your website live. Solid foundations will lead to a more sustainable, stronger, business in future. If this article has inspired you and you’d like to find out where you can improve online to better your business, contact us for more details.  

User persona image borrowed from Roman Pichler – if you don’t know agile and want to learn, his books are a great start.
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